Privacy Policy

Chatty Kids (“we”, “us”, or “our”) is committed to protecting the privacy and security of personal information, particularly information relating to children. This Privacy Policy explains how we collect, use, store, and protect personal information when providing our services.

This policy applies to the Chatty Kids platform, including services provided to schools, education departments, and partner organisations such as literacy support programs.

1. Our Role

Chatty Kids operates as an education service provider and technology platform supporting assisted reading programs.

In school-based and program-based deployments, Chatty Kids acts as a data processor on behalf of schools or authorised education partners, who remain the data controllers for student information.

2. Information We Collect

We collect only the minimum information necessary to provide the service.

Information may include:

  • Child’s first name or pseudonym

  • Reading level or literacy progress indicators

  • Session participation data (date, duration)

  • Audio or video session data (where enabled)

  • Parent, guardian, teacher, or coordinator contact details

  • Technical information (device type, browser, IP address)

We do not require children to provide surnames, addresses, or other unnecessary identifying information.

3. How We Collect Information

Information is collected:

  • When accounts are created by schools, parents, or authorised partners

  • During participation in reading sessions

  • Through platform usage and system logs

  • Via communications with support or program coordinators

4. How We Use Information

We use personal information solely to:

  • Deliver and operate reading sessions

  • Support literacy progress and engagement

  • Ensure child safety and session quality

  • Provide technical support

  • Meet legal and regulatory obligations

We do not use children’s information for advertising or profiling.

5. Audio and Video Sessions

Reading sessions may involve live audio and/or video communication.

  • Sessions may be monitored or recorded for safety, quality assurance, and training purposes

  • Recording settings are determined in line with program requirements and school agreements

  • Access to recordings is strictly limited and controlled

6. Disclosure of Information

We do not sell personal information.

Information may be disclosed only:

  • To schools, education departments, or authorised program partners

  • To trusted service providers supporting platform operations (e.g. secure hosting)

  • Where required by law or regulatory authorities

All third parties are required to comply with appropriate privacy and security standards.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Security measures include:

  • Secure, access-controlled systems

  • Encrypted data transmission

  • Role-based access controls

  • Ongoing monitoring and review

Data is stored on secure servers located in Australia or other jurisdictions with comparable data protection standards.

8. Children’s Privacy

Protecting children’s privacy is a core priority.

  • Children may only use the platform with school, parent, or guardian authorisation

  • We collect minimal personal information

  • We do not permit open messaging or uncontrolled interactions

  • Safeguards are in place to support safe online engagement

9. Access and Correction

Parents, guardians, schools, or authorised education partners may request access to or correction of personal information by contacting us.

Requests will be handled in accordance with applicable privacy laws and school agreements.

10. Data Retention

Personal information is retained only for as long as required:

  • To deliver the service

  • To meet contractual or legal obligations

  • In accordance with education partner requirements

Data is securely deleted or de-identified when no longer required.

11. International Transfers

Where information is processed outside Australia, we take reasonable steps to ensure equivalent privacy protections are in place, consistent with Australian Privacy Principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website and take effect when posted.

13. Contact Us

For privacy enquiries, access requests, or concerns, please contact:

Chatty Kids
Email: admin@chattykids.com
Website: https://www.chattykids.com